Returns & Exchanges
Store Credit ONLY Policy
All returns must be made within 14 days of purchase. The customer will receive an in-store credit code to use at a later date if conditions are met. Items must be in original condition (with tags), unworn, unwashed, no deodorant or makeup stains, pet hair and without any odor/s. Items returned with damages WILL NOT be accepted. SOTE is not responsible for items that have been washed, dried, ironed, or steamed. Item's that have been washed & ruined CAN NOT be returned. After inspection, if item/s meets the required conditions, an in-store credit code will be issued. Returns & exchanges are NOT optional on any sale items, jewelry, up cycled shirts, and/or Holiday items.
ALL SALE ITEMS ARE FINAL.
We can ship anywhere in the USA! Shipping is a one time flat rate fee of just $6, no matter the size of your order! If you have anything to return to us, you will be responsible for paying return shipping, and for shipping an item back to you that needs to be exchanged for a different size. However, if there was a mistake made on our part with your order, we will gladly pay for return shipping.
Pick Up Orders
If you place an order for in store pick up, you have exactly two weeks to pick up your purchase before your items are donated to a local charity. No refunds will be issued. The same 14 day return policy still applies to pick up orders as well, and applies to the date of purchase, not the date you pick up your order. Please allow 24 hours for your pick up orders to be pulled and bagged for you at the store!